All your purchases at KetogenicDietBook.com are covered by our 30-day, Unconditional Money-Back Guarantee. That means literally No-Questions-Asked!
We also pledge a 24-hour response time (Monday through Saturday) on your email requests. Our specially-trained staff of service representatives are available via our Toll Free number (800) 631-4702 or via email at returns@KetogenicDietBook.com.
If for ANY reason you are unhappy with any product you have purchased from us, you may return it for a full product refund. Refunds on tangible items DO NOT INCLUDE SHIPPING FEES. If your purchase was made with a credit card, your card will be credited upon receipt of the product in question.
KetogenicDietBook.com is the website for Millennial Marketing, LLC, an internet marketing company with other websites. This Refund Policy is for products purchased EXCLUSIVELY from KetogenicDietBook.com.
Please email or telephone our Returns Department at returns@KetogenicDietBook.com or 800-631-4702 within 45 days of the shipment date to receive return instructions.
No tangible product returns can be accepted after 60 days.
Credits to your Credit Card Statement will indicate a "Credit" from Millennial Marketing, LLC.
All approved returns must be shipped to:
Millennial Marketing, LLC
10901 Rollins Ct
Rancho Cucamonga, California 91701
Damaged or Incorrect Items:
KetogenicDietBook.com makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. If you receive any merchandise that was damaged during shipping, you must phone (800) 631-4702, (M-F 9:00AM to 5:00PM PST) within 24 hours after your receipt of shipment. However, you have up until 48 hours to help@KetogenicDietBook.com.
DO NOT DISPOSE OF ANY DAMAGED PRODUCTS!
Contact help@KetogenicDietBook.com for instructions as we WILL require return of the damaged goods. We will then contact the USPS / FedEx for visual inspection of the merchandise and box. We will issue you full credit for the amount of any confirmed damaged merchandise.
However, if you choose replacement of the damaged shipment, We will promptly send you replacement products. Please return the damaged or incorrect merchandise to us.
If there is an item missing, use the same procedures as above to inform us of the item missing. You will be either issued a full refund or a replacement item will shipped out to you at no charge.
Neither KetogenicDietBook.com nor Millennial Marketing, LLC are in any way responsible for damages that occur after your order has been delivered.
If it arrives and it's not what you ordered:
Re-package the order received and send it back to us. We will reimburse the shipping cost back to you either as a credit toward your next purchase or as a "Credit" to your charge card. We will then re-ship the correct order right away.